FAQ
Q: How can I get an accurate quote?
A: Yes. Let me know the specific customization requirements, and I will get back to you as soon as possible. >>> Send inquiry
Necessary info. for us to design and quote:
1. What is dimension of the solar panel?
_______mm Length x_______mm Width x_______mm Thickness
2. How many panels will be mounted for the project?
_______PCS.
3. What is your planned panel layout?
_______Nos. in a row × _______Nos. in a column (OPTIONAL/RECOMMEND please advise place images and size)
4. What's wind speed and snow load?
_______m/s wind speed and_______KN/m2 snow load
5. What installation orientation for solar panel?
_______(Horizontal or Vertical)
6. Ground clearance or other requirements?
_______
Q: I want to get your product catalog / company profile.
A: Our product catalog and company profile are available upon request.
Please contact us via: sales@farsunpv.com
We will send the relevant materials within 2 business days.
If you have a specific product type or project requirement in mind, feel free to let us know, and we can prepare a more targeted selection for you.
Q: How much for a sample? Can I get samples?
A: Yes, samples are available. Sample availability, cost, and shipping vary depending on the product type and destination.
Please contact us with your required product and shipping address, and we will confirm the details and provide a quotation as soon as possible.
Q: What is your minimum order quantity (MOQ) ?
A: MOQ varies by product. Please refer to the individual product page for details, or contact us with the specific product you are interested in, and we will get back to you as soon as possible.
Q: Do you have a list of the hot-selling / most popular products?
A: Our most popular product categories include:
·Tin roof mounting systems — widely used in industrial and commercial rooftop projects
·Flat roof mounting systems — including ballasted and adjustable bracket solutions
·Ground screws — suitable for various soil conditions
·Ground solar structures — compatible with mainstream panel sizes
For a curated recommendation based on your project type (roof material, location, system size),
feel free to contact us at sales@farsunpv.com and we will suggest the most suitable options for your needs.
Q: How about the delivery time? / How long will it take to ship to my address?
Q: Which payment method do you accept? / What is your payment terms?
A: We accept T/T, L/C, credit card, PayPal, Alipay, and more.
Our standard payment terms: an initial deposit is required upon order confirmation, with the balance due before shipment.
For orders paid 100% in advance, bank transfer fees may be reduced.
Q: What kind of packaging options do you offer ?
A: We use carton box, wooden pallet, and steel pallet packaging. Custom packaging is also available for OEM customers.
Our packaging complies with EU PPWR (Packaging and Packaging Waste Regulation) requirements, with active EPR registrations across multiple EU member states.
Q: What is your shipping methods? / Which shipping methods do you use?
A: We offer sea freight, air freight, land transport, and express delivery.
The most suitable option depends on order quantity and destination.
Please contact us with your shipment details and we will recommend the most appropriate method and provide a freight quotation.
Q: Where is your factory located ?
A: Our office is based in Xiamen, Fujian Province, China.
Factory visits are welcome. Please contact us in advance to arrange your visit, and we will provide further details.
Q: What certifications do your products hold?
A: FarSun's mounting systems are certified and tested by internationally recognized bodies, including:
·CE EN 1090 — for both aluminum and steel structural components (CPR)
·TÜV — factory inspection verified
·SGS — material testing (chemical composition, tensile strength, salt spray, hardness, coating thickness)
·GPSR / EC REP — EU Authorized Representative certificate
·EPR — active registrations across multiple EU member states
All products come with a 15-year product warranty. Full certificate documentation is available upon request.
Q: Are your products compliant with EU regulations (PPWR, GPSR)?
Q: Do you provide technical drawings or installation instructions?
Q: Can you customize products / do you offer OEM service?
Q: What after-sales support do you offer?